Bonus99 Terms & Conditions – A Complete Guide for Malaysian Players

1 Acceptance of Terms and Conditions

These Terms & Conditions ("Terms") govern the relationship between you ("User" or "Member") and Bonus99 ("Platform", "we", "our") in relation to your use of the bonus99.cash website and all services offered therein.

By accessing the Bonus99 website, registering an account, making a deposit, or using any of our gaming services, you are deemed to have read, understood, and fully agreed to be bound by these Terms. This agreement takes effect immediately and remains in force for as long as your account is active.

Bonus99 reserves the right to update or amend these Terms at any time. Members will be notified of any material changes via their registered email or through an in-platform notification. Continued use of the platform after such notification constitutes acceptance of the revised terms.

2 Eligibility to Use the Bonus99 Platform

Use of the Bonus99 platform is restricted to individuals who meet all of the following eligibility criteria:

• Age: You must be at least 18 years of age. Bonus99 does not permit any form of participation by individuals under the age of 18 in any betting or casino activity on our platform.
• Legal Capacity: You must have full legal capacity to enter into a binding contractual agreement under Malaysian law.
• Geographic Restrictions: You acknowledge that it is your sole responsibility to ensure that your use of Bonus99's services is lawful in your jurisdiction. Bonus99 makes no representations regarding the legality of its services in any specific jurisdiction.
• Not a Bonus99 Employee or Immediate Family Member of an Employee: Individuals employed by Bonus99 or their immediate family members are not permitted to register as members or participate in any betting activity on the platform.
• Unrestricted Account: You have never held a Bonus99 account that was previously suspended or permanently banned due to a breach of our terms.

Bonus99 reserves the right to request proof of identity and age at any time. If verification cannot be completed within the specified timeframe, Bonus99 reserves the right to suspend or close the relevant account until verification is finalised.

3 Account Registration and User Responsibilities

Each individual is only permitted to hold one (1) Bonus99 account only. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts along with the forfeiture of any funds and bonuses.

By registering, you agree to:

• Providing truthful, accurate, current, and complete information, including your full name, date of birth, an active Malaysian phone number, and a valid email address.
• Updating your personal information promptly should any changes occur.
• Keeping your account password confidential and not sharing account access with any other party.
• Notify Bonus99 immediately if you suspect any unauthorised access to your account.

Bonus99 is not liable for any losses arising from your failure to keep your account login credentials secure. You are solely responsible for all activity that takes place under your account.

4 Deposits & Payment Methods

Bonus99 accepts a wide range of Malaysian payment methods for the convenience of our members. All deposits are processed in Malaysian Ringgit (RM) only.

Deposit methods accepted by Bonus99:

• Touch 'n Go eWallet
• GrabPay
• DuitNow (QR and instant transfer)
• Boost eWallet
• ShopeePay
• FPX — including Maybank2u, CIMB Clicks, RHB Now, Public Bank, Hong Leong Connect, and other major Malaysian banks

The minimum deposit is RM10. There is no maximum daily deposit limit for standard members; however, Bonus99 reserves the right to request additional verification for deposits exceeding a certain amount as a security measure.

Funds deposited into your Bonus99 account are for gaming purposes only. Bonus99 does not offer any banking, savings, or investment facilities. You are not entitled to any interest or returns on unused balances.

5 Fund Withdrawals

Withdrawals from your Bonus99 account may be made at any time, subject to the following conditions:

• The minimum withdrawal amount is RM30.
• All rollover requirements for active bonuses must be completed before a withdrawal can be processed.
• Full identity verification (KYC) is required before your first withdrawal.
• The withdrawal method used must match the deposit method, or be made via DuitNow to your registered Malaysian bank account.

Bonus99 withdrawal processing times:

• Standard Member: within 24 working hours
• VIP Bronze: within 12 hours
• VIP Silver: within 6 hours
• VIP Gold: within 2 hours
• VIP Platinum: within 15 minutes

Bonus99 reserves the right to suspend or decline a withdrawal request if there are reasonable grounds to do so, including but not limited to: incomplete identity verification, suspicious account activity, allegations of fraud or money laundering, or a breach of terms currently under investigation.

6 Bonuses, Promotions & Rollover Requirements

All bonuses and promotions offered by Bonus99 are subject to the rollover requirements (wagering requirements) stated alongside each offer. It is each member's responsibility to read and understand these conditions before claiming any bonus.

General principles that apply to all Bonus99 bonuses:

• Each member may hold only one Bonus99 account and is eligible to claim the welcome bonus once only, for the lifetime of the account.
• Credited bonuses may not be transferred, pledged, or assigned to another member.
• If a withdrawal is requested before the rollover is completed, the bonus balance will be automatically forfeited. The original deposit amount is not affected.
• Bonus99 reserves the right to void a bonus if there is evidence of abuse, including but not limited to hedge betting to satisfy rollover requirements.
• Bonuses and promotions are for entertainment purposes only and do not constitute a guarantee of financial gain.

Bonus99 reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice, particularly in cases of widespread abuse by a small number of members that compromises the integrity of the promotional programme.

7 Casino & Slots Game Rules

All slots, Live Casino, and fish shooting games on the Bonus99 platform use independently certified Random Number Generator (RNG) technology. Every game outcome is entirely random and cannot be influenced by Bonus99 or any other party.

By playing any game on Bonus99, you agree that:

• Game results are final once a round or hand has been completed.
• You bear full responsibility for all betting decisions you make.
• Technical disruptions such as internet connectivity issues or device failures on your end do not constitute grounds for voiding a valid game result.
• If a technical error can be demonstrated to have originated from Bonus99 or a game provider, the affected round may be voided and the wager refunded at Bonus99's discretion.

The RTP (Return to Player) value displayed for each game is a theoretical long-term figure based on millions of rounds, and is not a guaranteed return for any individual gaming session.

8 Sports Betting Rules

The Sports Betting section of Bonus99 offers markets across a wide range of sports, including football (Malaysia Super League, EPL, La Liga, Bundesliga), badminton (BWF), basketball (NBA), and other sports listed on the platform.

Key terms for Sports Betting on Bonus99:

• All bets placed and accepted by the Bonus99 system are considered valid and may not be cancelled except under circumstances specifically stated.
• Bets placed after a match has started (live betting) are valid subject to the odds displayed at the time the bet is confirmed by the system.
• Bonus99 reserves the right to void or adjust bets where there has been a significant odds error resulting from a technical fault or incorrect information.
• If a match is postponed or cancelled, the wager will be refunded as cash unless the match resumes within 48 hours of the originally scheduled time.
• Bonus99 reserves the right to refuse or limit bets from any member at any time based on suspicious or high-risk betting patterns.

9 Prohibited Conduct on Bonus99

Use of the Bonus99 platform is strictly for lawful entertainment purposes only. The following activities are strictly prohibited and may result in immediate account closure and forfeiture of funds:

• Fraud and Misrepresentation: Providing false information during registration or the KYC process, including using another person's identity.
• Multiple Accounts: Registering or operating more than one Bonus99 account for the purpose of exploiting bonuses or circumventing limits.
• Money Laundering: Using Bonus99 as a channel to transfer or conceal illegally obtained funds.
• Technical Exploitation: Using software, bots, automation, or any other technical means to gain an unfair advantage in games.
• Collusion: Colluding with other players to manipulate game outcomes, particularly in poker games or Sports Betting.
• Hedge Betting: Systematically placing opposing bets (hedging) solely to meet bonus rollover requirements without any genuine risk.
• Promotion Abuse: Registering multiple accounts or using other dishonest methods to exploit Bonus99 promotions and bonuses.

Bonus99 employs advanced fraud detection systems and works closely with our game providers to identify and prevent the activities listed above. Legal action may be taken against individuals found to be engaged in any unlawful activity on our platform.

10 Account Closure and Suspension

You may close your Bonus99 account at any time by contacting our customer support team. Prior to closure, all active bonus rollover requirements must be fulfilled, or the relevant bonuses will be forfeited. Any eligible cash balance will be processed for withdrawal once all security checks have been completed.

Bonus99 reserves the right to suspend or close your account without prior notice under the following circumstances:

• A breach of any term in this document
• Failed or suspicious identity verification
• Suspicious account activity or activity potentially involving fraud
• Requests from competent authorities
• Self-exclusion actions you have personally requested through our responsible gaming programme

In the event of account closure due to a confirmed breach of terms, Bonus99 reserves the right to forfeit all bonus balances and winnings obtained through the violating activity. Any legitimate original deposit balance will be returned upon completion of the investigation, at Bonus99's discretion.

11 Limitation of Liability & Disclaimer

The Bonus99 platform is provided on an "as-is" basis. While we make every effort to keep the platform running smoothly, Bonus99 makes no guarantee that the service will always be available, error-free, or able to meet each user's specific expectations.

Bonus99 is not liable for:

• Financial losses incurred as a result of playing games on the platform, including losses arising from game outcomes that did not go in your favour.
• Indirect, incidental, or consequential losses arising from the use of the platform.
• Service disruptions caused by factors beyond Bonus99's control, such as internet outages, telecommunications provider issues, or force majeure events.
• Third-party actions, including hackers or individuals who gain unauthorised access to your account as a result of your own failure to keep your password secure.

Bonus99's maximum liability to any user under any circumstances shall not exceed the total net deposits you have made into your account in the 30 days prior to the claim.

12 Changes to Terms & Conditions

Bonus99 reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. Any material changes — meaning changes that significantly affect the rights and responsibilities of members — will be communicated via:

• Email to the address registered on your account
• In-platform notifications on Bonus99
• Updates to this Terms & Conditions page will be shown with a clear revision date

Changes take effect 7 days after notification for material updates, or immediately for non-material ones. Continued use of the Bonus99 platform after the effective date constitutes full acceptance of the updated terms.

It is your responsibility to review this page periodically to ensure you are always aware of the latest terms governing your use of the Bonus99 platform.

13 Contact Us

If you have any questions, confusion, or concerns regarding Bonus99's Terms & Conditions, our team is ready to assist you through the following channels:

• Email: support@bonus99.cash — responses within 4 business hours
• Live Chat: Available 24/7 via the Bonus99 platform in Bahasa Melayu
• WhatsApp: Contact the support number listed in your account after logging in

For official complaints or account disputes, please contact us by email with the subject line "Official Complaint", along with your account number and full details of the issue. Bonus99 is committed to resolving all complaints within 5 working days.